FAQ – Frequently Asked Questions | bosna-dres.de
Frequently Asked Questions – FAQ for bosna-dres.de
Here you will find clear answers regarding ordering, shipping, pre-orders, sizes, returns, original KELME products, Bosnian fan merchandise, and everything else that is important before making a purchase. bosna-dres.de stands for original Bosnia & Herzegovina fan products, transparent information, and shipping from Germany.
Original KELME products Official Bosnia & Herzegovina fan merchandise with clear product descriptions.
Shipping from Germany Fast processing, DHL or Deutsche Post, and clear shipping information.
For the BiH diaspora Jerseys, flags, and fan articles for Zmajevi fans in Germany.
Do you want to buy an official Bosnia jersey, order a Bosnian flag, or know how a pre-order works at bosna-dres.de? Then you've come to the right place. Our FAQ page answers the most important questions about the shop, the official KELME national jerseys of Bosnia & Herzegovina, shipping, payment, returns, size selection, and contact options.
Especially for limited fan articles, presale products, and jerseys for major tournaments, trust is particularly important. That's why we explain here not only briefly, but as transparently as possible, what you should know before placing your order. This way, you can confidently decide whether the size, shipping method, delivery time, and product are suitable for your occasion – whether it's public viewing, a wedding, a car parade, a football evening, a gift, or a collection.
Important note: For pre-orders, the shipping date specified on the respective product page always applies. If you order several items together, delivery may be based on the item with the latest shipping date, unless partial delivery has been agreed upon.
General Questions about the Shop
What is bosna-dres.de and what do you offer?
bosna-dres.de is a specialized online shop for Bosnia & Herzegovina fan products in Germany. The focus is on original KELME national jerseys of the Zmajevi, Bosnian flags, BiH fan articles, keychains, and complementary products for fans of the Bosnian national team. The shop is particularly aimed at Bosnians in Germany and the entire BiH diaspora who value identity, origin, and genuine fan articles.
Our goal is to provide Bosnia fans in Germany with reliable access to high-quality fan products – without long uncertainties, without complicated international orders, and with shipping from Germany.
Our goal is to provide Bosnia fans in Germany with reliable access to high-quality fan products – without long uncertainties, without complicated international orders, and with shipping from Germany.
Are you an official KELME distributor in Germany?
bosna-dres.de acts as an authorized KELME distributor via MSU for Germany. The shop offers official KELME Bosnia & Herzegovina fan products. Especially for jerseys, it is important to many customers whether they are genuine goods or counterfeit products. That's why we communicate clearly: The KELME jerseys offered are original products and not fakes.
If you are unsure or have further questions before a larger order, you can contact us at any time. We will answer your inquiry as transparently as possible.
If you are unsure or have further questions before a larger order, you can contact us at any time. We will answer your inquiry as transparently as possible.
Are your jerseys really original KELME – or fakes?
The KELME jerseys offered at bosna-dres.de are original KELME products. They are not replicas from unknown sources, not fakes, and not gray market goods. That's precisely why we attach great importance to clear product images, transparent descriptions, and information about the fan version.
Many customers specifically search for terms like "Bosnia jersey original", "KELME Bosnia jersey", "buy Zmajevi jersey", or "Bosnia home jersey 2026". Our aim is that you can understand what you are buying from us and which version you are receiving.
Many customers specifically search for terms like "Bosnia jersey original", "KELME Bosnia jersey", "buy Zmajevi jersey", or "Bosnia home jersey 2026". Our aim is that you can understand what you are buying from us and which version you are receiving.
What does "fan version" mean for a jersey?
The fan version is the version of the jersey intended for fans and regular sale. It is designed for everyday use, stadium visits, public viewing, leisure, collections, and fan events. On the respective product page, you will find more detailed information on design, cut, material notes, size chart, and shipping date.
Important: The fan version is an official fan product. However, it is not automatically identical to a possible player or match version, should such versions exist separately. Therefore, we describe each product as specifically as possible.
Important: The fan version is an official fan product. However, it is not automatically identical to a possible player or match version, should such versions exist separately. Therefore, we describe each product as specifically as possible.
Who are the Zmajevi?
"Zmajevi" means "Dragons" and is the well-known nickname of the Bosnia & Herzegovina national football team. The name stands for passion, fighting spirit, pride, and solidarity. For many fans in the diaspora, a Bosnia jersey is more than just sportswear – it is a visible sign of origin, family, and connection to their homeland.
Whether for a game night, a car parade, a celebration, training, or as a gift: a Zmajevi jersey connects fans across borders.
Whether for a game night, a car parade, a celebration, training, or as a gift: a Zmajevi jersey connects fans across borders.
Ordering, Shipping & Delivery
Do you only deliver to Germany?
Currently, regular shipping is exclusively within Germany. This helps us to keep delivery times, shipping costs, and customer service as reliable as possible. If you wish to order from Austria, Switzerland, Luxembourg, or another country, please contact us beforehand via the contact form or by email.
In individual cases, we can check if a solution is possible. However, there is no entitlement to international shipping as long as it is not offered at checkout.
In individual cases, we can check if a solution is possible. However, there is no entitlement to international shipping as long as it is not offered at checkout.
How long does delivery take?
Available items are usually processed within 0-1 business days after receipt of payment. Shipping within Germany then typically takes about 2-4 business days, depending on the shipping service provider and current workload.
For pre-orders, the normal delivery time from the order date does not apply, but rather the shipping date specified on the product page. For the 2026 World Cup jerseys, shipping is scheduled from the date mentioned there. Please always read the note directly on the product page for presale products.
For pre-orders, the normal delivery time from the order date does not apply, but rather the shipping date specified on the product page. For the 2026 World Cup jerseys, shipping is scheduled from the date mentioned there. Please always read the note directly on the product page for presale products.
What are the shipping costs?
Standard shipping within Germany costs €4.99. Express shipping costs €13.99, provided this shipping method is available at checkout. Shipping is free for orders over €150.
Free shipping for orders over €150 can be particularly useful if you combine a jersey, flag, and other fan merchandise. This way, you can complete your fan package and save on shipping costs.
Free shipping for orders over €150 can be particularly useful if you combine a jersey, flag, and other fan merchandise. This way, you can complete your fan package and save on shipping costs.
Which shipping providers do you use?
Depending on the product, size, and shipping method, we ship with DHL or Deutsche Post. Smaller items can be sent as letter or merchandise mail, while larger or higher-value orders are usually sent as a parcel. Once your order has been dispatched, you will receive the available shipping information by email.
Please make sure to enter your delivery address correctly. Incorrect house numbers, missing names on the mailbox, or incomplete addresses can lead to delays or returns.
Please make sure to enter your delivery address correctly. Incorrect house numbers, missing names on the mailbox, or incomplete addresses can lead to delays or returns.
Can I change an order after it has been placed?
If your order has not yet been processed or shipped, you can contact us as soon as possible. We will then check if a change is still possible. Once an order has been packed or handed over to the shipping service provider, the address, size, or items can usually no longer be changed.
For limited products or pre-orders, we recommend carefully checking the size, quantity, address, and email address before completing the order.
For limited products or pre-orders, we recommend carefully checking the size, quantity, address, and email address before completing the order.
Pre-order / Presale
What does pre-order or presale mean?
With a pre-order, you secure a product before it is regularly shipped. The order is placed directly, and payment is processed immediately. Shipping then takes place automatically from the shipping date specified on the product page.
Presale is particularly useful for highly demanded and limited products. Especially for Bosnia jerseys for major tournaments, demand can be high. With a pre-order, you reserve your product as long as the desired size or variant is available.
Presale is particularly useful for highly demanded and limited products. Especially for Bosnia jerseys for major tournaments, demand can be high. With a pre-order, you reserve your product as long as the desired size or variant is available.
When will the 2026 World Cup jerseys be shipped?
For the 2026 World Cup jerseys, the shipping date specified directly on the respective product page applies. If it says "Shipping from June 10, 2026", it means that orders will not be shipped immediately after purchase, but will be processed and dispatched in sequence from this date.
Please only order if you agree with the specified presale period. This way, we avoid misunderstandings, and you know before purchasing when shipping is planned.
Please only order if you agree with the specified presale period. This way, we avoid misunderstandings, and you know before purchasing when shipping is planned.
Can I cancel a pre-order?
Consumers generally have a statutory right of withdrawal within 14 days of receiving the goods, provided there is no legal exclusion. Special regulations may apply to personalized products, custom-made items, or individually produced prints. Please refer to the cancellation policy and the information on the respective product page.
If you are unsure, please contact us before purchasing. Especially for limited presale products, a conscious order is important because goods, quantities, and sizes are planned accordingly.
If you are unsure, please contact us before purchasing. Especially for limited presale products, a conscious order is important because goods, quantities, and sizes are planned accordingly.
Sizes, Jerseys & Printing
How do I find my correct jersey size?
On each jersey product page, you will find a size chart with the relevant measurements. Please compare these measurements best with a well-fitting shirt or jersey that you already own. Lay it flat and measure width and length. This will give you a much better orientation than just using the usual sizes S, M, L or XL.
KELME cuts can tend to be a bit narrower. If you are between two sizes or prefer a looser fit, going up one size may be advisable.
KELME cuts can tend to be a bit narrower. If you are between two sizes or prefer a looser fit, going up one size may be advisable.
Can I have my jersey printed with a name and number?
We currently do not offer direct flocking or printing of jerseys in the shop. The jerseys are sold as original fan versions. For customers who want to add a name and number, we offer separate DTF printing templates.
Important: A DTF printing template is not automatically applied to the jersey. It must be professionally applied with a suitable transfer press by a copy shop, textile printing company, or experienced service provider. Please read the instructions for the respective printing product carefully.
Important: A DTF printing template is not automatically applied to the jersey. It must be professionally applied with a suitable transfer press by a copy shop, textile printing company, or experienced service provider. Please read the instructions for the respective printing product carefully.
What should be considered with DTF printing templates?
DTF printing templates are prepared printing films for names, numbers, or specific print elements. They are intended for customers who want a custom look but do not have the pressing done directly through our shop. We strongly recommend that printing only be carried out with a suitable transfer press and by a qualified person.
An iron is generally not comparable to a professional transfer press. Incorrect pressure, incorrect temperature, too little pressure, or incorrect pressing time can affect the result. We cannot assume liability for processing by third parties.
An iron is generally not comparable to a professional transfer press. Incorrect pressure, incorrect temperature, too little pressure, or incorrect pressing time can affect the result. We cannot assume liability for processing by third parties.
Payment, Returns & Customer Service
What payment methods can I use?
Various payment methods are available in the shop, including Visa, Mastercard, American Express, PayPal, Klarna, Apple Pay, Google Pay, Shop Pay, Maestro, and UnionPay. Which payment methods are available in individual cases will be shown to you at checkout.
Please note: Payment providers such as Klarna or PayPal can independently review orders. If a payment method is not displayed or is rejected, this is not always directly due to the shop.
Please note: Payment providers such as Klarna or PayPal can independently review orders. If a payment method is not displayed or is rejected, this is not always directly due to the shop.
How can I exchange or return an item?
You have a statutory right of withdrawal of 14 days from receipt of the goods, provided there is no legal exclusion. The goods should be unworn, unwashed, complete, and if possible, in their original packaging. Products that are worn, soiled, damaged, or can no longer be sold as new may lead to problems with reimbursement.
Personalized products or custom-made items may be excluded from the right of withdrawal. The return shipping costs are borne by the buyer, unless otherwise explicitly agreed.
Personalized products or custom-made items may be excluded from the right of withdrawal. The return shipping costs are borne by the buyer, unless otherwise explicitly agreed.
What do I do if I ordered the wrong size?
Please contact us as soon as possible. If the order has not yet been shipped, we will check if a change is possible. If the goods have already been dispatched, you can check upon receipt whether a regular exchange or withdrawal is possible.
As certain sizes may be limited, we cannot guarantee an automatic size exchange. Therefore, the size chart is particularly important before making a purchase.
As certain sizes may be limited, we cannot guarantee an automatic size exchange. Therefore, the size chart is particularly important before making a purchase.
How can I reach you with questions?
You can reach us through several channels:
- by email at service@bosna-dres.de
- via the contact form in the shop
- via live chat on the website, if available
- via Instagram: @bosna_dres.shop
- via TikTok: @bosnadres
- via Facebook, if actively available there
Are there discount codes or promotions?
We share promotions, discount codes, and special announcements via Instagram, TikTok, Facebook, and our newsletter. If you don't want to miss new drops, presale information, or promotions, it's worth following the shop on social media or subscribing to the newsletter.
Please note that discount codes may be time-limited, product-dependent, or tied to certain minimum order values.
Please note that discount codes may be time-limited, product-dependent, or tied to certain minimum order values.
Are there group orders or bulk discounts?
For highly limited jerseys, bulk discounts are generally not possible due to limited quantities, sizes, and availability. For other fan merchandise, club inquiries, group orders, or special promotions, please feel free to contact us.
When making your inquiry, please directly state the desired quantity, the occasion, and the desired delivery period. This will help us to assess more quickly whether a solution is possible.
When making your inquiry, please directly state the desired quantity, the occasion, and the desired delivery period. This will help us to assess more quickly whether a solution is possible.
In which languages is the shop available?
bosna-dres.de is available in German as the standard language. Depending on the shop area, Bosnian and English may also be offered. The language can be changed via the menu or the language selection in the shop, provided that the respective translation is available for the page.
Since many customers come from the Bosnian diaspora, we try to formulate important information as understandably and clearly as possible.
Since many customers come from the Bosnian diaspora, we try to formulate important information as understandably and clearly as possible.
Bosnian Fan Merchandise & Occasions
Which Bosnian fan articles go well together?
The combination of a Bosnia jersey, a Bosnia flag, and small fan articles such as keychains is particularly popular. This creates a complete fan package for match days, public viewing, motorcades, weddings, celebrations, or gifts. Many customers don't just order a single jersey but combine several items for family, friends, or the next joint football evening.
Shipping is free for orders over €150. This can make it worthwhile to bundle several products in one order.
Shipping is free for orders over €150. This can make it worthwhile to bundle several products in one order.
Why is bosna-dres.de particularly interesting for Bosnians in Germany?
Many fans do not want to order from abroad, wait long for goods, or be unsure whether the products are original. bosna-dres.de offers a solution for customers in Germany: clear communication, German shop processing, shipping from Germany, and a product range specifically aimed at Bosnia fans and the BiH diaspora.
For many, a jersey or a flag is not just a product. It is a piece of home, memory, family history, and pride. Precisely this connection is at the heart of bosna-dres.de.
For many, a jersey or a flag is not just a product. It is a piece of home, memory, family history, and pride. Precisely this connection is at the heart of bosna-dres.de.
Still have questions before your order?
Write to us briefly before you order uncertainly. Especially with size, presale, print templates, or delivery dates, we prefer to help you in advance so that your order fits perfectly.
Contact us